To request a support login, please contact support@likewisesoftware.com.
“
Everyone at Likewise who has assisted Tecplot, has shown the diligence, expertise, and the patience to get Likewise Enterprise to work as claimed in our environment. This effort has been coupled with an excellent version of your product.”~ Pete Koehler - MCSE Network Administrator at Tecplot, Inc.
The following is a high-level comparison of the different support options available.
Support Types
Programs |
Enterprise Support |
Open Support |
|
| FEATURES | PREMIUM SUPPORT | STANDARD SUPPORT | SUPPORT INCIDENT PACKS |
| Product Supported | |||
| Minimum License Requirements | A minimum number of licenses are required. Check with your Likewise sales representative | 10 minimum licenses required | No minimum license requirements |
| Available Support Hours of Operation | 24x7x365 | 12x5 | 12x5 |
| Length of Service | Sold in one year installments | Sold in one year installments | Valid for one year after initial purchase |
| Number of Support Requests | Unlimited | Unlimited | 5 incidents; 10 incidents |
| Product Updates | Yes, supported | Yes, supported | Yes, non-supported |
| Support Account | Web-based | Web-based | Web-based |
| Method of Contact | Phone, Web, Email | Phone, Web, Email | Phone, Web, Email |
| Response Method | Phone, Email | Phone, Email | Phone, Email |
| Pricing | Ask your Likewise account representative (minimum purchase required) | workstation license server license |
|
* Except for Likewise holidays.
